The exclusive and authorised repair service for all brands of MONACOR INTERNATIONAL GmbH & Co. KG is Sertronics in Hamburg/Germany. The technical customer service with highly qualified employees is a central component of our after-sales service. Your advantage: fast response times, continuity in contact persons, regulated spare parts supply and access to all technical service documents. The close partnership with you as a customer is particularly evident in the realisation of your wishes in the event of a problem. This ensures an optimum, prompt solution. Sertronics also has many years of experience in specialised areas such as the complex field of broadcasting.

Our service includes a lot of advice. If you are planning a project, we will offer advice and support whenever needed. Together, we will identify challenges at an early stage and ensure that you can provide your customer with the perfect solution. Our sales representative at MONACOR INTERNATIONAL is looking forward to hearing from you.

Use this 24/7 service to search, find and order our latest technology - there are no limited opening hours. Set up your own customer account and take advantage from a highly convenient operation. You can take your time and have the opportunity to establish your requirements. You can easily identify the availability, outstanding orders or arrears.

We will no longer be able to accept goods at our headquarters in Bremen/Germany, starting on March 24, 2025. For any returns you may have, please get in touch with our sales team at sales-germany@monacor.de or your personal contact person. Please send inquiries from abroad to export@monacor.de. We will be at your disposal and assist you with the organization. Starting on April 1, 2025, our exclusively appointed logistics partner will take over the shipping of our goods. With the new logistics partnership, you will benefit from shorter processing and shipping times as well as a more comprehensive range of services.

Customer feedback is in our favour. They value our strong performance with regard to ability to deliver and processing of the orders which is a solid foundation for a good business relationship with MONACOR INTERNATIONAL. Another advantage: you can choose the exact delivery date because we are always able to deliver.

Marketing and PR measures are essential for a successful product launch. Planning and carrying out tests on the product as well as advertising campaigns are essential to our service which we will certainly be happy to help you with.

Online shops and order hotlines have certainly got their advantages, but should not replace the direct contact to our customers. Thus, MONACOR INTERNATIONAL ensures a certain level of familiarity. You can meet our competent team almost all over Germany which is happy to advise you in true partnership.

Our customers deserve highest reliability. In order to ensure this, MONACOR INTERNATIONAL gives a three-year warranty on all of their own-brand products. Extensive examination of the products and our detailed instruction manuals result in high standards and a high quality.

We send our product experts and market experts all over the world to keep in touch with current developments. Thus, we are able to provide you with the latest technologies and adapt our products to your requirements. This process allows us to increase our strength and our ability. MONACOR INTERNATIONAL represents a high quality and technical expertise.

When it comes to quality, MONACOR INTERNATIONAL leaves nothing to chance and relies on its own strengths. Our proactive quality policy ensures the greatest possible security. Accredited test labs support and document tight tolerance limits, and conduct extensive quality assurance checks of our products. This means that you benefit from very high standards of quality – for all products.